Credits included in your initial purchase and/or your recurring monthly membership are not applied to your account automatically. You must complete a request form to request your Credits.
Request the fulfillment of your Credit Voucher here:
Accounts are manually verified for active membership and for duplicate requests, this means that credits may take up to 24 (business) hours to appear in your Voice Drops account.
Do not submit multiple forms. If you need to check the status of requested credits please open a ticket at the support desk.